Privacy Policy


Privacy Policy Revised January 2019

The website, or (“Site”) along with various content, materials, products, and services offered or available in connection with the Site (“Services”) are provided by EarGear, LLC (“we,” “us” and “our”). We are committed to protecting the privacy of your information. This Privacy Policy explains how we collect, use, and safeguard information about you when you visit the Site or use our Services. Please read this Privacy Policy carefully and if you do not agree with the terms, do not disclose your information on the Site. We reserve the right to make changes to this Privacy Policy at any time or for any reason. Any changes will be posted and we will alert you that changes have been made by updating the revised date of this Privacy Policy.

1. Information We May Collect We may collect information about you in a variety of ways. The types of information we may collect about you include:

  • Personal, business, and demographic information you provide on the Site in connection with completing an online form, such as your name, address, phone, and comments.
  • Contact information, such as your name and email address, which you provide to us when you send us an email or subscribe to our newsletters.
  • Personal information you provide in connection with purchasing products, participating in surveys, promotions, or other activities on the Site, such as your name, birth date, credit card data, and health history.
  • Information our servers automatically recognize when you browse the Site, such as your IP address, your operating system, browser version, the address of a referring website, and the pages you visit on the Site.
  • If you access the Site from a mobile device, we may also collect information about the type of mobile device you use and the information about the location of your device.

2. How We May Use Your Information Having accurate information about you permits us to: Increase the efficiency and operation of the Site; monitor and analyze usage and trends to improve the Site and your experience; perform the functions and Services you request or authorize; send you confirmations, receipts, updates, alerts, administrative messages, and otherwise facilitate your use of the Site or Services; request feedback and contact you about your use of the Site or Services; respond to your emails; deliver information you request or that we think may be of interest to you, such as information about various promotions.

3. How We May Share Your Information We may share information we have about you as follows:

  • We do not sell your personal information to third parties; however, we may share your information with third parties that perform services for or on our behalf and with hearing professionals in our network.
  • In response to legal process or a request for information, we may share your information as permitted or required by any applicable law, rule, or regulation or necessary to investigate or remedy potential violation of our policies or to protect the rights, property, and safety of others.
  • We may allow selected third parties to use tracking technology on the Site, which will enable them to collect information about how you use the Site over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, and better understand your online activity.
  • If we reorganize or otherwise transfer part or the whole of the Site or our assets to another organization (such as in the course of a merger, dissolution, liquidation), your information may be shared with the transferee; however, we will make reasonable endeavors to require that the transferee honor the commitments we made in this Privacy Policy.

4. How We Secure Your Information While we have taken reasonable steps to make the personal information you provide to us as secure as possible against unauthorized access, please be aware that despite our efforts, no security measures are perfect or impenetrable and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online can potentially be intercepted and used by unauthorized parties. To help ensure security via the Internet, we recommend you keep your browser up to date with automatic security updates enabled.

5. How We Use Cookies and Tracking Technology The Site may use cookies, web beacons, and other tracking technology depending on the features offered. Tracking technology is useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help us customize the Site and improve your experience. When you browse the Site, your information is not collected through the use of cookies. However, if you previously provided information, cookies may be tied to such information. Aggregate cookie and tracking information that does not directly identify you may be shared with third parties. Also, some content on the Site may be provided by third parties that may use cookies in conjunction with other tracking technologies to collect information about you when you use the Site, which enables them to provide targeted advertising to you. We do not control these third parties’ tracking technologies or how they may be used. For more information about interest-based ads, please visit Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies. Be aware that removing or rejecting cookies could affect the availability and functionality of the Site.

6. Our Do-Not Track Policy Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) setting you can activate to signal your privacy preference not to have information about your web browsing activities monitored and collected. We do not track your browsing activities across third party websites and we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. No uniform technology standard for recognizing and implementing DNT signals has been finalized. If a standard for online tracking is adopted that we must follow in the future, we will provide information about that practice in a revised version of this Privacy Policy.

7. Our Policy for Children We do not use the Site to solicit information from or market to children under the age of 18.

8. Links to Other Websites and Third Party Practices The Site may contain links to other websites. It is our intent to provide links only to other quality websites. However, we cannot guarantee the safety and privacy of information you provide to these linked websites, or for that matter to any third parties. Any information collected by websites, other than the Site, is not covered by this Privacy Policy. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites that may be linked to or from the Site. We encourage you to read the provisions of privacy policies on other websites before providing them with your personal information.

9. Questions or Comments If you have questions or comments about this Privacy Policy, please send us an email at or call us at 888-998-0021. HIPAA Notice of Privacy Practices for Protected Health Information THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY. Revised August 10, 2017

At EarGear, LLC we may collect, use, and disclose your health information and we want to let you know about our health information privacy practices, your rights, and our obligations.

Our Pledge Regarding Health Information Privacy Our privacy practices are intended to protect individually identifiable health information that we transmit or maintain that identifies you or could be used to identify you and relates to a physical or mental health condition, the provision of health care to you or the payment of your health care expenses. This individually identifiable health information is known as “protected health information” (PHI). Your PHI will not be used or disclosed without a written authorization from you, except as described in this notice or as otherwise required or permitted by law.

Permissible Uses and Disclosures of PHI Without Authorization We may use and disclose your PHI without your written authorization in the following ways:

  • For Treatment. We may disclose your PHI to a health care provider who renders treatment on your behalf. For example, we may provide PHI we collect from you to hearing professionals in your local area that are available to perform hearing health care and hearing aid services.
  • For Payment. We may use and disclose your PHI so claims for health care treatment, hearing services, and hearing aids or other supplies you receive from hearing professionals may be paid.
  • For Health Care Operations. We may use and disclose your PHI to enable us to operate more efficiently. For example, we may use or disclose your PHI to conduct compliance reviews, audits, actuarial studies, and/or for fraud and abuse detection.
  • To a Business Associate. We may disclose your PHI to our business associates so they can help administer our program, products, and services.
  • Health-Related Benefits and Services. We may use and disclose your PHI to tell you about health-related benefits or services that may be of interest to you.
  • Individuals Involved in Your Care or Payment of Your Care. We may disclose PHI to a family member, close friend, or advocate involved in or who helps pay for your health care.
  • As Required by Law. We will disclose your PHI when required to do so by federal, state, or local law, if asked to do so by a law enforcement official, or in response to a court or administrative order, a subpoena, warrant, discovery request, or other lawful process.
  • To Other Organizations. We may disclose your PHI to other organizations, subject to certain requirements, for public health purposes, research studies, organ donation, emergencies, abuse or neglect reporting, funeral arrangements, workers’ compensation purposes and health oversight audits or inspections.

Other Uses and Disclosures of PHI

Other uses and disclosures of PHI not covered by this notice or by the laws that apply to us will be made only with your written authorization. If you authorize us to use or disclose your PHI, you may revoke the authorization, in writing, at any time. If you revoke your authorization, we will no longer use or disclosure your PHI for the reasons covered by your written authorization; however, we will not be able to reverse any uses or disclosures already made in reliance on your prior authorization. 

Your Rights Regarding PHI

Your rights regarding the PHI we maintain about you are as follows: · 

  • Right to Inspect and Copy. You have the right to inspect and copy your PHI. To inspect and copy your PHI, submit your request in writing to us. We may charge a fee for the cost of copying and/or mailing your request.
  • Right to Amend. If you feel that any PHI we have about you is incorrect or incomplete, you may ask us to amend it. You have the right to request an amendment for as long as the information is kept by us. To request an amendment, send a detailed request in writing to us. You must provide the reason(s) to support your request. We may deny your request if you ask us to amend health information that was accurate and complete, not created by us, not part of the health information we keep, or not information that you would be permitted to inspect and copy.
  • Right to an Accounting of Disclosures. You have the right to request an “accounting of disclosures.” This is a list of disclosures of your PHI that we have made to others, except for those necessary to carry out health care treatment, payment, or operations, disclosures made to you, or in certain other situations. To request an accounting of disclosures, submit your request in writing to us.
  • Right to Request Restrictions. You have the right to request a restriction on the PHI we use or disclose about you for treatment, payment, or health care operations. You also have the right to request a limit on the PHI we disclose about you to someone who is involved in your care or the payment for your care, like a family member or friend. To request restrictions, make your request in writing to us. You must advise us: (1) what information you want to limit; (2) whether you want to limit our use, disclosure, or both; and (3) to whom you want the limit(s) to apply. We are not required to agree to your requested restriction.
  • Right to Request Confidential Communications. If you could be endangered by our normal communication channels, you have the right to request that we communicate with you about health matters in a certain way or at a certain location. To request confidential communications, make your request in writing to us. We will make every attempt to accommodate all reasonable requests. Your request must specify how or where you wish to be contacted.

Changes to this Notice We reserve the right to change this notice at any time and to make the revised or changed notice effective for health information that we already have about you, as well as any information we receive in the future. Complaints If you believe your privacy rights have been violated, you may file a written complaint with us. Alternatively, you may complain to the Secretary of the U.S. Department of Health and Human Services, generally, within 180 days of when the act or omission complained of occurred. You will not be penalized or retaliated against for filing a complaint.